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Customer Portal

What is the Customer Portal?

The Portal is a secure website which makes it easy for Manawanui customers to access up to date information and manage funding, employees and expense claims. When you join Manawanui, we will give you all the information you need to get up and running with the Customer Portal.

What can I use the Customer Portal for?

You can use the portal for all the important tasks to manage your funding and employees, including:
• Expense claims and time sheets
• Managing your budget
• Monitoring your expenditure
• Managing your support workers
• Viewing up to date statement balances
• Viewing employee payslips.

Can I use the Customer Portal on my phone?

Yes. You can access the portal on most devices including phone, tablet and desktop. For best results on your phone, download the Manawanui App. You can download the app from your app store

Which browsers can I use to access the Customer Portal?

You can access the portal on all widely used and up to date internet browsers. If you are using Internet Explorer, you need to be using version IE9 or later. If you are using Safari, Google Chrome or Mozilla Firefox, you need to ensure that it is up to date.

Is the Customer Portal safe?

It is a secure environment. All data is secure and encrypted. Your login and password is unique to you and should be kept secure at all times.

I forgot my password for the Customer Portal. How do I reset it?

If you forget your password, simply go to the login page for the Portal and click on the ‘Forgot/Reset Password’ link,.

I have been locked out of the Customer Portal. What should I do?

Call our Customer Experience Centre team on 0508 462 427