Vaccinations for Support Workers, Manawanui Fact sheet available. Head to our Portal announcements to see.

Customer Portal and App

What is the Customer Portal?

The Portal is a secure website which makes it easy for Manawanui customers to access up to date information and manage funding, employees and expense claims. When you join Manawanui, we will give you all the information you need to get up and running with the Customer Portal.

What can I use the Customer Portal for?

You can use the portal for all the important tasks to manage your funding and employees, including:
• Expense claims and time sheets
• Managing your budget
• Monitoring your expenditure
• Managing your support workers
• Viewing up to date statement balances
• Viewing employee payslips.

Can I use the Customer Portal on my phone?

Yes. You can access the portal on most devices including phone, tablet and desktop. For best results on your phone, download the Manawanui App. You can download the app from your app store
Apple
Android 

Which browsers can I use to access the Customer Portal?

You can access the portal on all widely used and up to date internet browsers. If you are using Internet Explorer, you need to be using version IE9 or later. If you are using Safari, Google Chrome or Mozilla Firefox, you need to ensure that it is up to date.

Is the Customer Portal safe?

It is a secure environment. All data is secure and encrypted. Your login and password is unique to you and should be kept secure at all times.

I forgot my password for the Customer Portal. How do I reset it?

If you forget your password, simply go to the login page for the Portal and click on the ‘Forgot/Reset Password’ link,.

I have been locked out of the Customer Portal. What should I do?

Call our Customer Experience Centre team on 0508 462 427

How do I get the Manawanui App on my phone?

Visit the app store that you use for your phone:
For Apple iPhones visit the AppStore for iOS
For Android phones visit the PlayStore 

Search for Manawanui and follow the instructions to download. 
Once you have downloaded the app,  use your Customer Portal login details to activate your account. 

What can I use the App for?

The Manawanui App is the ideal, hassle-free way to manage your funding from your phone.  We recommend that if you want to use your phone regularly to manage your funding, you download the App. 
For Apple iPhone visit the AppStore for iOS
For Android phones visit PlayStore 
Once you have downloaded the app, use your Portal login details to activate your account.